Phone: 501-3211-191
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Online Employment ApplicationPhone: 501-3211-191

Fresh and odor-free CARPET & RUG Cleaning

Why Do Steamatic Clients Return Again and Again?

Our clients return over and over because we adhere to the most thorough standards for cleaning in the industry for cleaning your carpets. We implement a rigid 10 step cleaning process that must be followed to ensure maximum soil removal.

Step One: Pre-Inspection

Every great carpet cleaning experience begins with a proper pre-inspection. When our technician arrives at your home, he will inspect all areas that you want cleaned to determine the type of carpet and origin of spots, as well as note any other areas of concern (such as loose tack strips and torn or frayed carpet). He will discuss with you our cleaning method and the most effective way to remove any spots as well as any other concerns you may have. The technician will then present you with a written quote for the work to be performed prior to cleaning so there are no "surprises" at the end of cleaning.

Step Two: Commercial Prevacuum

Our technician will thoroughly vacuum your carpets with a commercial-grade vacuum. This is a very important step because it removes all loose soiling that is hiding in your carpet fibers.

Step Three: Pre-Spot and Pre-Spray

All carpets are pre-sprayed to break up the embedded soiling. Spots are pre-treated according to type with a solution designed especially for treatment of each particular type (rust, blood, cosmetics, etc.).

Step Four: Pre-Groom

Your carpets will be pre-groomed with a carpet groomer or rotary cleaning machine (depending on soil level) to further loosen embedded soil.

Step Five: Extract and Rinse

Once the soil has been loosened, our truck-mounted hot water extraction process will thoroughly "flush" the soil from the carpet. Pressure and heat are regulated so the carpets are never over-wet. Because our units are truck-mounted, the only equipment our technician will bring in are the hoses and steam wand.

Step Six: Post-Spotting

If any spots are not removed during the cleaning process, specialty spotting techniques are employed. Note: Permanent stains identified by our technician may not be removed.

Step Seven: Dry Bonnet

Some carpets benefit from a dry bonnet process. This provides faster drying and prevents wicking of spots on some carpets. Our technician will determine if this step must be performed after step five.

Step Eight: Speed Dry

Once our cleaning is complete, the carpets will be damp, but not wet. However, some clients elect to have us "speed dry" their carpets. For this, we set up high-velocity air movers to aid in drying.

Step Nine: Post Grooming

The carpet pile is groomed with a grooming rake to bring the pile back up and help it dry faster. If you want deodorizer or carpet protector , it will be applied before post grooming to ensure maximum penetration in the carpet.

Step Ten: Post Inspection

Our technician will walk you through your home to inspect all work. He will also present you with free shoe covers and a free bottle of spotter.

After your carpet is cleaned......

Be careful walking from carpet to hard surfaces. Floors can be slippery.
Keet pets and children off of carpet for 4-6 hours.
Remove blocks and tabs from under furniture 24 hours after carpet is cleaned.
Vacuum carpets anytime after 24 hours.
If you need to walk on the carpet before it is completely dry, please use the shoe covers your technician leaves. If you need several pairs, please make sure to ask the technician before he leaves.

Why You Should Always Have Carpet Protector Applied to Your Carpet

Unfortunately there is probably as much confusion in the carpet cleaning industry about carpet protectors as there is about cleaning. Uneducated, uninformed, and sometimes downright unscrupulous carpet cleaners cause a great deal of confusion by giving out false information or intentionally misrepresenting the product.

A nylon stain-resist carpet is made with two protective properties: The first is an acid dye blocker that is basically a clear dye that fills the extra dye sites in a fiber. This helps to keep "foreign" dyes (such as red dye in a beverage) from penetrating the carpet fiber. The second property is called a "fluorochemical". It is commonly known as 3M Scotchgard® or DuPont Teflon®. This treatment helps keep spillage from actually getting to the acid dye blocker, but its biggest job is to resist dry soil.

By resisting dry soil, less soil bonds to the carpet, therefore being picked up by your vacuum or cleaning. Making sure that you have a sufficient amount of protector on your carpet will help keep the soil from bonding to the carpet. Once it bonds to the carpet, it acts like sandpaper on your traffic area. Once the traffic area yarns are broken down, there is no way to bring them back to their original state.

2 primary ways that factory protector is removed from a carpet.

1. Regular foot traffic. Over a period of 6 months to 2 years depending on the traffic, a significant amount of protector can be removed from your traffic areas and needs to be reapplied.

2. High alkaline cleaner. Uneducated, uninformed, and sometimes downright unscrupulous carpet cleaners use harsh chemicals on the carpet that will strip it's protection. If one of these rascals has been in your house, you may want to have the carpet re-protected.

4 Mistakes Other Cleaners Make In Applying Protector

1. Not using high quality protector. Discount protectors are not as effective and sometimes void the warranty of the carpet. We use only the highest quality, recommended protectors.

2. Not using a dedicated container. Using the same container for carpet protector as other cleaners can contaminate the carpet protector making it gummy and ineffective. Our vans have a dedicated container reserved ONLY for carpet protector.

3. Not applying the product properly. Some cleaners either under apply or over apply the protector. Under applying it doesn't allow for complete penetration on the carpet yarns. Over applying it causes the carpet to become overly stiff and crusty. Steamatic technicians are diligently trained for proper application.

4. Not grooming the carpet. For the best performance, the product should be groomed into the carpet for maximum penetration. This ensures contact with all surfaces of the carpet yarn and proper distribution and drying. Steamatic thoroughly grooms the protector into the carpet pile.

5 Reasons You Should Always Get Carpet Protector

1. Reduces permanent stains

2. Helps save your traffic areas from becoming destroyed

Traffic area soil is very abrasive and cuts carpet yarns like a knife. This damaging soil can easily bond to an unprotected carpet. By applying protector, you will increase the life of your carpet dramatically. When you vacuum your protected carpet the soils will release from the carpet pile much more effectively.

3. Make spots easier to remove

The easier a spot is to remove, the less cleaner you will have to use. The less agitation you will have to use, and the less time it will take. Many spots can be removed easily with just water.

4. Makes your next professional cleaning more effective

Having protector applied to your carpet will enhance your next cleaning. More soil will be removed the next time your carpeting is professionally cleaned.

5. Helps avoid costly service calls

Although you want to call us out to handle any spot you cannot remove immediately, carpet protector helps you remove more spots than you could without protector. You may be able to save a minimum charge by removing the spot yourself.